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House cleaning service
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The Elite Maids
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The Elite Maids
(323) 982-9500
theelitemaids.com
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Primary Location
Main location1578 W Colorado Blvd Pasadena California 91105 US(323) 982-9500
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
Planning
Appointment required
Service options
Onsite services
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Customer Reviews
4.5
5 Reviews
mahmut ergen17 days ago
From google-logo
I recently hired this house cleaning service and was blown away by the level of professionalism and attention to detail they provided. From the moment they arrived, I could tell they were committed to making my home look and feel it’s very best. The team went above and beyond my expectations, leaving every surface, and every corner spotless. Additionally, the staff were friendly, reliable, and respectful of my home and time. I highly recommend this house cleaning service to anyone in need of a top-notch cleaning crew for their home or business..
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K17 days ago
From google-logo

This company is a complete fraud and scam. They wear slob wear, not white uniforms. Their "Elite" maids have zero training, common sense, no basic English language, nor any ability to follow directions, even when repeatedly demonstrated.

I hired them to wet clean a kitchen, top to bottom, including any dishes, jarred food, surfaces of walls, appliances and cabinets, and interior of kitchen cabinet sink and drawers from sawdust from a contractor.

I asked them to bring N95 masks to wear, non-toxic / natural / unscented soap, but I had to provide masks, dish soap, buckets, cleaning brushes, sponges, small brooms, dustpans, AND mops. They only brought rags. Not one bucket.

Not only could they not understand directions, they required training on how to wash dishes and how to work from top to bottom so falling saw dust wouldn't land on clean dishes and food containers. Gloria wouldn't get down to wet mop the interiors of the cabinets covered in dust. From standing, she literally waved a dry rag over the dust. I had to train them how to clean. They had no mop so had to use rags. Brought no scrub brush.

I worked side by side with them because they essentially needed a sitter to observe and train them. I got 3 times the amount of work done than both of them combined...

They would wash dishes with their hands, literally throwing water on the dishes, table, and floor, and I had to stop them from making a mess and had them use sponges. Gloria put open bottles of olive oil, vinegar, & jars of dry spices into buckets of soapy water, destroying my food, instead of simply wet wiping with rags, while Adriana was outside washing dishes, but then putting lids on wet jars to trap moisture inside. Perfect if you want to create mold. No sense that dishes need to dry first. I had to stop them time after time from destroying my property.

I called the company to ask them to leave who didn't answer or respond, so I asked Gloria to leave since she was destroying my things, and had Adriana tidy up and paid her a big cash tip to please leave. I filed a complaint with the company who originally booked the job for $65 for 30 mins, or $130 an hour. They really owe me about $575 for staff training workshop, my time, and my cleaning supplies.

I needed pros, not untrained recent emigres. I needed help, not a soap opera of lazy fraud. Huge waste of my time.

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Tatiana Linares Erazo17 days ago
From google-logo
Loved their service and professionalism, the elite team it’s always on time, will definitely keep using their services for years to come!
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