The Grove West Seattle Inn

I rented here many times and no issues, then I was charged and my payment was processed and went through on my credit card. They try to say I didn't pay them which I did and email them proof off my credit card statement but that wasn't good enough so they keep charging my credit card to the point my credit card company canceled my card and issued me another card because thought there was fraudulent activity going on. They have me on the do not rent list for no reason since I didn't do anything wrong and paid for my room and I am not paying twice like they want me to. Then this hotel issued me a refund and then canceled the refund the same day of the amount of my room and can't issue a refund unless you receive the money which they did and the manager just wanted me to pay again for a room I already paid for and showed the proof from my credit card statement. I wanted to pre-warn others they may try to get you to pay twice and continue to charge your card and then put you on the do not rent list for no reason and I was the one that reached out to try to solve the problem but the manager was rude and would hang up on me and didn't want to solve the problem just said I didn't pay and to said he keep charging me again for the room I paid for already. The customer is ridiculous not good and even my credit card company said not go back because I keep going back and forth with the manager and my credit card company. Don't Stay Here, they may try to charge you twice!!!

Customer Reviews

0.5

1 Reviews

darlene thompson21 days ago

From

Michael S21 days ago

We have stayed here several times as location is perfect for visiting family in W. Seattle. Room is always very clean and entire property is well-kept.

Rakesh M21 days ago

The West Seattle location is very convenient and the staff have always been friendly. The rooms are clean and the beds are comfortable. I wish they allowed cats so that I could bring my fur baby with me though.