Helen Moss3 days agoFrom
The conduct exhibited by your employees, Alejandro and the store manager, was not only unprofessional but also discriminatory. I entered the store to purchase garden soil and tubing for my ice-making machine. Upon approaching the cash register, I was met by Alejandro, who did not greet me and abruptly stated, "I cannot help you." When I asked him why, he responded, "I want to help the people in front of you." Looking around and seeing no one ahead of me, I questioned him further, to which he dismissively said, "Never mind, come here." This initial interaction made me feel unwelcome and confused. As I approached, Alejandro scrutinized my shopping cart, prompting me to explain that my original cart had been taken, and the items were scattered. He proceeded to unload the bags of soil to check for other items, and I assisted him. This felt unnecessarily invasive and accusatory. During the checkout process, I noticed a sign above my head stating, "If someone tries to sell our product cheaper, we will beat that price and give you a 10% discount." I informed Alejandro that I wanted to take advantage of this offer, showing him a price from another walk-in store in California selling the same product for $6.49. Alejandro responded rudely, "What is this? What are you showing me? No, we don't price match this competitor store; we only do it for local stores here in Fresno." I clarified, "This is not an online store; it's a walk-in store in California." Alejandro retorted, "No, we do not price match for this store; we only do it for local stores here in Fresno." I pointed out the sign above, to which he angrily replied, "No, that is not how that works!" When I requested to speak with the manager, Alejandro looked behind me and shouted, "Do we do a price match for this competitor?" He then turned back to me and said, "No," without waiting for a proper response. I insisted on speaking directly to the manager, who was a woman ignoring me while on her phone. She brusquely asked, "Yes, what do you need?" I explained the situation and pointed to the sign. The manager, without looking at my phone, demanded, "Do you have an SKU from the competitor?" When I said, "I don't know what that is," and showed her my phone, she refused to look, saying, "I am not touching your phone; you could have anything on it. I don't know where you got that price from; you made it up." At this point, a police officer approached, and I felt surrounded and intimidated. The store manager and Alejandro, using the officer's presence, pressured me to either leave the store or pay full price without further discussion. They told me to "stop talking" and threatened that I would not get any discount if I continued to argue. The manager condescendingly said, "Figure it out yourself; that's your problem." Despite feeling discriminated against and humiliated, I was eventually given the price match without the advertised 10% discount. The manager and Alejandro claimed that the SKU requirement was in the fine print, which I could not find upon inspection. The entire interaction, marked by rudeness, refusal to listen, and leveraging the presence of a police officer, made me feel discriminated against and treated with utter disrespect. This experience has severely damaged my trust in Home Depot, a store my family has long relied on for our home improvement needs. The treatment I received was unacceptable and discriminatory.
Ronald J Smith3 days agoFrom
Store is always a mess and most always doesn't have what I came for. 4 out of 5 times I find myself driving all the way to Clovis to get a simple pvc fitting. Thankfully that had the 2 couplings I needed this time.
Felicia Ortiz3 days agoFrom
The customer service at this location is HORRIBLE ! I had to do simple return and the line was 12 deep with not a single worker in site If a Lowes ever moves near this place or on this side of town Home Depot in in BIG trouble and will lose a lot of business If I could give zero stars I would
