Made 400.00 purchase, brenda at customer service seemed to be having issues with computer Couldn't look up on her computer so asked if she could save what she already rang up she says yes I went and too6more pictures of 12 ft skeleton, came back . She had to ring up agian. Maybe she needs more training Asked for supervisor to other employees but they were busy in pro area.
I am mobility impaired and use a cart. This my favorite store for home and garden items. Though I am often unable to negotiate aisles crammed with displays, there is usually a staff member nearby ready to help me as needed. If not, the other customers are great!
That said, this review would have been 5 stars had it not been for my recent disappointing purchase of an air conditioner. I ordered online and picked the unit up at the store. A customer service person loaded it into a cart and brought it out to me. Because a long, good association and my difficulty in walking, I did not check all sides of the box.
A helpful passer by helped me load the compact unit into my Jeep. When I got home, my nephew helped me carry the unit into the house. As we set it down, I noticed that one corner of the box had sustained considerable damage. But as a heat wave was predicted to begin that night and I knew there were no comparable window units remaining in the store, I decided to hope for the best.
I unwrapped and installed the unit. It has a fist-sized dent in the bottom left corner, and I have some concerns as to rain damage, as that dent has compromised the seal of side to bottom. However, it does seem to work well, so I have decided to keep it.
I am annoyed at paying full price for what is essentially a "scratch and dent" unit, and my faith in Home Depot has been shaken. In the future I'll give more of my business to Lowe's and Ace.
