I was given a gift cert, called to make appt asked for deep tissue massage. The gal on phone despite having my cert number kept telling me my gift amount was lower than what on the gift cert. I specifically asked if I could use the $15 balance towards gratuity…her response yes! I told her I did not want to come in and have any problems. She said someone would call me back about my gift cert total…they didn’t. On my appt I bring exact amount of $ get to counter & they tell me I can’t use any portion of the gift card for gratuity and I can’t cash it out. So what happens I end up with the very prob I called to avoid. My deep tissue with firm hands was no where deep or firm enough. I reiterated I wanted super firm at the time of my visit. As I was leaving I overheard a gal not happy with her massage, her friend replies you know this place its always hit or miss. Too expensive IMO to be hit or miss. I will not be returning.
