UPDATE: Former Regular Patron’s Experience
I used to be a regular at this place since its opening. Unfortunately, my last visit was extremely disappointing, and I feel compelled to share my experience.
Incident Details • Service Issue: During my last visit, the waitress left us unattended. At the end of our dinner, we received our dessert to go, but none of our plates were taken away. This happened despite leaving a generous $300 tip for two people. • Billing Error: My credit card was charged twice for different amounts. I contacted them via Instagram (since they follow me there) immediately after noticing the error. Their response was unapologetic, asking me to send an email, which I did. Five days later, there was still no update. • Lack of Resolution: Despite replying to my Instagram DM, they failed to respond to my email regarding the wrongful charge. This lack of service and professionalism made me decide to give them another chance three months later.
Second Visit: Continued Disappointment • Visit for Lunch: I returned for lunch, hoping for a better experience. Unfortunately, it was the worst service I’ve seen in a long time. There was a shift change, and while the new waitress tried her best, the service remained subpar. • possible False Advertising?: I ordered a lobster roll, which was claimed to be 5 pounds but clearly wasn’t. • Attempted Compensation: When I mentioned my previous experience, the waitress offered to cover my lunch, which I declined. Instead, I accepted a 10% discount. Despite the offer, the service remained unsatisfactory. • Tip Incident: After not leaving a tip due to the poor service, the waitress mentioned that they rely on tips, which made me feel guilty. I left the only bill I had on me, which was $5. She really did not have to make me feel bad for that. But she did …
Conclusion • Racial Profiling Concern: I’ve read several comments about similar experiences and even racial profiling, which is concerning. Service used to be courteous and kind. It is not anymore. • Recommendation: I no longer recommend this place due to their ongoing service issues. For a better lobster roll experience, try Royal Lobster on Beverly Blvd. It’s Asian-owned, offers excellent service, and has a charming outdoor patio.
Family friendly atmosphere. Food is decent but not terrific to justify the prices. Lobster trio was very buttery but any time you cook anything with a lot of butter you get that buttery taste anyway. In my opinion it’s not worth $36.
Waiter is attentive.
Stopped by here for a nice night out and wanted to try something new. Immediately drawn in by the apparent vibes and fish n chips. Good news we did not leave disappointed. First off the vibes of the location were very warm and date friendly. We were immediately greeted by the staff who took us to a table and took your drink and appetizer orders. The drinks and food quickly arrived and were very tasty! Then we ordered our fish and chips and they were quite tasty. Though in all honesty the portion sizes for the fish were relatively small and were left simply wishing there were more for the price. Long story short, great spot with great vibes and would happily come back. I may just eat something beforehand oh and for sure Uber.
