Anthony Tett8 days agoFrom
Went to this place earlier today to get my one of my favorite duffle-bag fixed. It's a pretty durable bag and the zipper was stuck beyond belief. It was not a one-person job, so I took it in earlier this afternoon. They took me in right away and it was honestly a lot to situate and they got it taken care right away. A good handful of talented people here, fixed this right in front of me and it cost me like 30 bucks (if you include like the tip that I left) and the person there was pretty nice. The older lady there was really sweet and there was a lady in the back with bluish hair that was pretty nice; she was quiet and she was working on something intensely in the shop. Definitely saved the day for me. and my favorite duffel-bag useful again.
Dalton Lewis8 days agoFrom
I recently received the best customer service ever when I needed some significant changes made in a less-than-ideal time frame. I would definitely recommend it to anyone in the future.
Courtney Honadle8 days agoFrom
I first used perfect fit to bring in my bridesmaids dress and had a good experience so i felt comfortable enough to use them to hem my blazer. Unfortunately, the alterations on the blazer were done poorly. I only needed the sleeves shortened and gave them plenty of time to do so. I dropped off the blazer june 27th and told them no rush because i did not need it technically until July 13th (tomorrow). They gave me a date of July 7th so i was happy about that! They quoted me $75 dollars and i tipped $10 out of kindness. July 7th came around, no word. So i called them at 4:15pm that day to get an update. When I spoke to them they told me that they thought it wasn’t due til AUGUST 7th and they were “going” to call to confirm the date. Yet no call was made. The gentleman seemed concerned and offered to have it done by next day (July 8th) but i was trying to be kind and make him feel not rushed so he offered that Monday (July 11th). I call them as soon as i got off of work Monday (4:30pm) and it was still not done. And to be honest i don’t even think it was started. So they offered to have it ready by the next day and i expressed to them that it needed to be done ASAP because i needed the blazer for a huge interview in VIRGINIA. I fly out early Thursday morning (6am). When i arrived at 2:30pm today (July 12th) they were working on it still. Told me 20 more minutes. I try to stay humble in these types of things especially because of what i needed this garment for and because it was a $150 blazer. I picked it up at 3pm. I had a hair appt shortly after so i did not look at it prior to leaving. Which i know i should have. Also.. no one apologized for the delay or offered any type of refund for all the miscommunication. When i got home and observed the sleeves, i noticed that they were not even hemmed evenly.. so i looked on the inside of the sleeve and the stitching was done poorly and noticeably rushed. The buttons are sewed on poorly. And i was not given what they promised. Which was an identical look of what it looked like prior to the alterations. They simply folded it under and sewed it. I honestly could have just done this myself. When i put the coat on, the inside liner shows at the bottom of the sleeve. I’m really sad about this whole situation because of the fact that i trusted this business. I thought they would take one less stressor off of me prior to this interview. They definitely made me feel unappreciated as a customer.
