Eric Auckerman25 days agoFrom
Since the diagnosis of Alzheimer's my mother has been in three facilities of care so my review of The Ridge in Silverdale is based on six years of experience with each facility in an up close and personal fashion. Before our moving to Washington two years ago my mother resided at two care facilities in southern California both of which were exceptional but for our money and based again on our experiences, The Ridge is in my opinion the benchmark for excellence. From the Executive Director to the Office Manager to the Enrichment Director, assistant Enrichment Director, nurses, cooks and nurse assistants, the staff are trained, educated, experienced and above all else, possessing a sense of commitment to their duties which are performed in a professional and warm fashion. The Ridge treats my mother like a member of the staff and thus she is especially happy and settled despite the heartbreaking consequences of her illness. My mother grew up in post World War II Germany but traveled the world so she's always been a free spirit. She worked as a personal assistant by day and studied at the Sorbonne in Paris by night and was always a ball of fire wherever she went. The Ridge celebrates and respects her exceptional personal history in addition to her humorous personality, this explains her calm and easy manner when I visit with her. I strongly endorse The Ridge and if you have a loved one in need of a warm and professional environment then I strongly suggest you speak with the team as I've come to know them. If you're still on fence ask the staff at The Ridge to forward my contact info as I would be more than willing to discuss the details further with anyone serious about caring for their relations. All the best and I stand behind my five star recommendation.
Hilla Gilbert25 days agoFrom
The Ridge is a wonderful community for memory care & the staff is so kind and helpful. Taylor & Alana have been so good to my mom and I. We appreciate the care she receives very much!
Jennifer A25 days agoFrom
My mother was a resident of The Ridge for 4 weeks. I met two caregivers who seemed genuinely kind, caring, compassionate and competent. Some caregivers were just there to do a job and I had the unpleasant experience of witnessing one hurting my mom while he changed her brief. He didn't care, he just wanted to get it done. The management staff is young and seems more focussed on their own well-being rather than that of the very vulnerable people who live there. Several times I did not get the courtesy of a reply to an email. In particular, the General Manager, Taylor Burns, is far too uncaring and not nearly experienced enough to run a facility such as The Ridge. She seems full of her own self-importance. The staff managed to lose one of my mom's very personal and prized possessions - her purse - that she never went anywhere without. The staff would joke that the residents take things from other rooms. Taylor gave us a lot of lip service about trying to find it and then shed a crocodile tear when she told us it was not found. What a bunch of hooey. The purse is quite distinctive, they had a photo, and could easily be found if someone truly tried to find it. It causes me to question every aspect of the care my mother received while she was there. Think twice before you send your loved one there. They seem nice and caring when you meet them, but once you're gone, things will happen that you'll never know about. They don't care enough.
