I bought a large sectional from the Tin Roof, for several thousand dollars. I also bought the extra fabric warranty. In less than a year the fabric was snagging and pilling up. They sent someone out to look at it and they said the damage was caused by my cat, which was not correct—my cat does sometimes scratch the corner of furniture, but there are snags on all of the cushions, and I feel like a cat should be able to walk across a couch without snagging it. A tiny bit of Velcro on my kid’s shorts will snag it. And the pilling is worse than any couch I’ve ever had.
So, they denied my claim, but a year later when my friend went in to buy a similar sectional the salesperson steered her away from this particular couch and fabric because they had “had some issues” with it. I would not buy anything from this store again.