Primary Location
Amenities
Payments
Credit cardsDebit cardsNFC mobile payments
Service options
DeliveryIn-store pickup
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
From the business
Small business
TSM Shop Review: Disappointing Experience with T-Shirt Printing
I recently had an unfortunate experience with TSM Shop, specifically regarding their T-shirt print screening services. From the initial communication to the final product, the entire process was riddled with unprofessionalism and disappointment.
Firstly, the owner, Willie, displayed a severe lack of customer service and responsiveness. Despite having posted hours, he was frequently not available in his shop when we tried to collect our order. Emails sent to him were met with either no response or short, unclear replies devoid of any professional signature. When he did respond, there was a distinct lack of clarity and detail in his communication, which only added to our frustration.
When we addressed the issue of his unavailability, Willie denied it outright, claiming he was always present and had no knowledge of my husband’s multiple visits. This denial, rather than addressing our concerns, felt dismissive and highly unprofessional.
Regarding the T-shirts, we provided our own shirts and specific instructions for the logos. Unfortunately, the final product was far from what we expected. The logos were shrunk to the point of being barely visible. When we inquired about this, we were told that having the logos at a readable size would incur an additional cost, a detail that was not communicated upfront.
The shop itself did not inspire confidence either. From the window, it was apparent that the space was very unorganized, with boxes and items scattered haphazardly. This lack of organization in the physical space mirrored the chaotic nature of the overall service we received.
In conclusion, I was extremely disappointed with the outcome and the service provided by TSM Shop. The lack of professionalism, poor communication, and unsatisfactory final product have ensured that I will not be returning. Consumer beware – if you value your time, money, and the quality of your printed T-shirts, I would advise looking elsewhere.
Amazing customer service. They fit me into their busy schedule and did my shirt while I was there. It took about 45min start to finish. Made my vision come to life. Pure magic! Thank you so much! I will definitely come back, and send anyone that's looking for shirt printing. Thank You!
