robert hiltona month agoFrom
Today, l went to the UPS store for my first time ever and what a surprise. They have some of the most hard working and cool employees I have ever encountered in a place like this. I had a bad day and these people all turned it around for me. everyone in there ended up helping me through the process. Nayeli, Donika, Jeremiah, and vanessa all helped me at some point. each of them were already very busy and hustling to keep up with demand but still helped me out (I am clueless) with a smile and a super customer oriented positive attitude. I was honestly impressed. I hope They get paid well in there. Good people are hard to find and these people went above and beyond the normal customer service level you are likely to find. I am still shocked by how good they were. I will certainly be going back anytime I can as they turned my day from a 2 to a 10 and I left happy. Thanks guys I hope you all see this and I hope you all get big checks and appreciation. Robert Hilton
Chandra McMinna month agoFrom
Went in to ship a few items. Waited almost 10min while the clerk vacated her post to assist the notary. Not a huge deal there, it happens. The items I had should have been a straight return to Amazon but due to sizing, one required a box. I was explained that I'd need to decide to get a box or not prior to a label being printed as it would render the label reusable if I opted to not ship. I kept trying to ask what the cost of a box would be but the clerk wanted to keep reiterating the same info even when asked point blank cost of a box. She then blurted are you going to let me finish? When I told her no, I just needed the pricing for the box to decide if I'd ship, she turned to a coworker, said you need to help.her, I'm leaving for lunch. In the middle of our transaction she walked away! It was highly unprofessional and childish behavior. Not sure if she was having a bad day or what but she works in a very customer service oriented environment and she failed. There were also several other customers that were able to witness her attitude. Side note, the other lady was completely helpful and was able to assist me to the end.
Rose F.a month agoFrom
Love this UPS Store! Staff is always friendly and super fast! Amazon returns are so easy and quick!
