Primary Location
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
Service options
Onsite services
THEY WILL TRY TO SCAM YOU -- STAY AWAY
I went in trying to ship a pool cue that I had recently sold online. Since the pool cue's case was an awkward shape, I figured getting a box from the store would be inexpensive and convenient. When I went inside, I asked for a box. With no mention of a price, the guy behind the counter grabbed one for me which was a bit long, cut it to size, and sealed the box with tape After asking for my information and settling on $25 to ship the package (a little above rates I found elsewhere online like at USPS) I was also charged $15 for the box. There was no prior mention of a price for the box, and I had assumed the box would come with the shipping cost. Even if the box had been $3, I think that would be somewhat reasonable (this box is 36 x 4 x 4 which can be found for $1 anywhere else) By the time I was told the price of the box we were already about to pay for the label so I felt pressured and paid for the box and shipping which came to $40. I did start to leave, but I just couldn't stomach being scammed over a box, so I demanded a refund for everything. The guy behind the counter tried to just refund me for the shipping cost claiming that since the box was already cut, he couldn't refund it. This manipulative talk made me very upset, and I reminded him that the box was cut before any mention of a price so it's not my responsibility. I did eventually get my refund for the box and shipping but this manipulative smug salesman behind the counter really had the nerve to charge me a 1500% markup on a cardboard box. The prices of boxes are set by location, so it's very much this stores fault for having such predatory pricing. The fact that they were comfortable charging me a last second $15 fee for something that cost them no more than a $1 and try to pressure me into being scammed is ridiculous and I highly recommend going to any other store to ship your items. I want to stress that UPS didn't choose to charge $15 for a box, THIS STORE chooses their pricing, and they chose to screw their customers. I've shipped other things here before, and I've had another issue with this place such as their phone message inbox being full, which clearly shows a terrible lack of customer service. These people are under handed manipulators that will try to squeeze money from you while smiling and laughing. Do not go here.
Now that they have an Amazon self scan machine the workers aren't so overwhelmed with SO MANY AMAZON RETURNS. I felt bad that 90 percent of their job became just that and they still had so many other tasks to complete.
I've revised my review from earlier after an upsetting experience, now seems to be more pleasant for everyone.
