Inspire41184370613a month agoFrom
Just checked in at Birch Bay and it is our first experience with an assigned site and I am thoroughly dissatisfied with the experience. First come first serve was better. The site we were assigned has an electric post that is at the very top end of what electricians consider acceptable, 120V +/- 5%, at 126V. At times it goes over to 127V. The power/water/sewer connections are also at the front of the site--our power cord almost couldn't reach. There is zero shade even though there are a dozen sites in the same section WITH shade. We have booked a 4-week stay and hating our site for 4 weeks and the local staff saying they can't do anything is infuriating. We are very conscious of the condition of the electric. You would think for guests that have booked longer stays they should have a site they like but evidently they do not care.||||Also, having a long setup (63' combined truck and trailer) there have been other places that have assigned us a site that we could physically not get in to. What if that was the case with the new policy at Birch Bay Thousand Trails? Tell us to buzz off and go pound sand? That is about what I feel like we are getting as a response. I have no issues with the local staff because I know their hands are tied by upper management.||||Thousand Trails needs to rescind this poorly-thought-out new policy and revert to first come first serve. I have yet to meet any other Thousand Trails campers that like this new assigned-site policy. Frankly, we all hate it. I am going to re-think continuing our Thousand Trails membership. I encourage everyone that also dislikes this policy to be sure to add a review here, Google, and through the Thousand Trails Contact page on their website.
Tamera Kapellera month agoFrom
I probably wouldn’t have given any stars if it was possible we’ve been going there for 20 years and it was the worst experience camping this time we’ve ever received the , we had two pot smokers beside us for the whole time with my 15-year-old daughter that was with us ,was not appreciated. Was jammed into a spot that was undesirable., felt squished like a sardine. we are assigned a spot that had no sun, so my family sat in an unoccupied site beside us so we could have a little bit of sun in the afternoon, and we’re told we are not to sit there ,The only saving grace about our trip was Cheryl ,she was in charge of the memberships. She did help us to a different location, and she checked in on us and she did an awesome job, but for the rest of the staff, they are rude. went to go use the washroom. One of the staff members was cleaning it and finished, and was told that I had to wait at least five minutes to go in, when you gotta go, you gotta go. we weren’t allowed to camp next our family honestly, it was not a great experience, like I said we’ve been going here for over 20 years, next year, I hope we can go back and pick our own site!
crystal bugaica month agoFrom
I’m not sure why the reviews were so bad here, BUT I’m glad it didn’t stop us from camping here. The sites were actually a lot bigger and had lots of grassy areas in between sites. Ours was a pull-thru for our 28ft travel trailer. They have 2 playgrounds that my kids loved. They have lots of activities for the kids. Our first night they had a “Lollipop hunt”. The campground is very quiet and I actually liked how they pick your sites for you. The ranger said that they have an algorithm that picks the best site for your size trailer depending on the dates of your trip. We didn’t have any issues with the sewer hook- ups either. We just used 2 hoses. We would definitely recommend it here.
