Tiffany & Co.

High-end American retailer known for fine jewelry, china & silver, plus wedding registry.

What a fantastic experience we had at this store. Our host was very helpful, knowledgeable, and, most importantly, patient. I would go back again. We enjoyed the experience!

Initially when I entered the store, the employees just looked at me as if I was not welcomed in this establishment. I stated that I needed a piece of jewelry repaired , then I was assigned to Wendy who was very pleasant and helpful. There wasn’t any enthusiasm when I walked in. Why does this have to occur when you are a person of color? The Tiffany’s experience needs some improvements.

My Husband bought me a Silver Necklace (Olive Tree in a heart) and after 1 week it turned completely BLACK!

I wear Tiffany Silver Jewelry all my live and NEVER had this happened to me.. A little tarnish is normal if exposed to air for a certain time, but after 1 week to turn completely black is shocking!!!Not to mention that the necklace was not exposed to any chemicals, soap, chlorine.. etc..

I called the store and the Lady on the phone said to bring the Necklace in and they would be happy to exchange it for the same (in case there was something wrong with it) or exchange for something else.

So I went to the Store... I was greeted by a Lady who looked very excited to help me, but when she found out that I had a problem with a purchase her attitude changed completely and went from friendly to ignoring..

A Gentleman from the Customer Service came and offered to clean the necklace for me. I explained that cleaning is not a solution as there is something wrong with the Necklace. He said that there is NO MANAGER in the Store to assist!!! He also said that if I am dissatisfied we could exchange it. He cleaned up my necklace and came back.. It didn't really look super clean... The Gentleman offered to replace it with the same exact Necklace. Before I even opened my mouth, this Lady showed up from nowhere and said that unfortunately Tiffany does NOT ACCEPT RETURNS OR EXCHANGES even if the purchase was made a week ago!!! She just assumed that I wore the necklace the entire time.. Who wants to walk around with a completely BLACK TIFFANY Necklace!!

They handed me a cleaning cloth in my hand and wished me a nice day!

That was their solution!!! I will NEVER go to this Store again!!

What a fantastic experience we had at this store. Our host was very helpful, knowledgeable, and, most importantly, patient. I would go back again. We enjoyed the experience!

My Husband bought me a Silver Necklace (Olive Tree in a heart) and after 1 week it turned completely BLACK!

They handed me a cleaning cloth in my hand and wished me a nice day!

That was their solution!!! I will NEVER go to this Store again!!