I have had 2 bad experiences with the Humane Society Retail Store in the last 3 months. Three months ago I purchased a steam iron with the word "tested" on the tag. I assume that means it is a working steam iron. Uh, no! No steam, iron luke warm after being plugged in for 20 minutes. I took the iron back the very next day with the store tag and price still attached. The woman who waited on me the night before was checking people out. I told her the iron wasn't working and I would like my money returned. She asked if I had the receipt (the receipt is generic, does not say it is from the store). I did not have it. She refused to take the iron back because I didn't have the receipt. She just shrugged rudely when I said, "but you waited on me yesterday and you're not willing to give me my money back for an iron that doesn't work? Really"? She more or less said, yep, store policy. She finally agreed (as the people in line behind me were listening intently to our conversation) to give me store credit, but I had to use it immediately. Let's see, the iron was a donation. It was free to the store. They weren't losing any money by returning my money for an item donated to them that didn't work. Unbelievable. Yesterday I went in looking for some items to furnish an apartment for my mother going into assisted living. I purchased a headboard for $19.00, but realized later it was not the right size. I had not picked up the headboard yet. It was still in their possession. Nope, wouldn't give me store credit or my money back, again the next day, on an item I hadn't even picked up yet. Nope. Store policy. No returns. I have donated a lot of items to this store over the years, at their old location and this location. I have also purchased a lot of items from them. Not anymore EVER. I will look for my headboards at Habitat, which does have a 30 day return policy and the money also goes to a good cause. I will donate to Habitat or Nine Lives or Good Will before I will ever donate again to this store. Sad, but as the saying goes, "don't bite the hand that feeds you", and I have been feeding them for years. I recommend you think long and hard before buying an appliance or anything that might not work for you at this store.
