I had a terrible experience with one of their sales reps. I had met with two different reps on two separate occasions but they seemed to be keeping each other informed to my knowledge. They were both professional and reasonably friendly. I spoke with one rep where we talked about pricing which was something like $.06 per napkin, $.15 for rags, and $.35 per cook shirts with all the usual environmental charges and things associated with laundry services. Seemed like fairly standard pricing from what I've seen, nothing special. However when the one rep initially emailed me their quote there were some discrepancies between what was discussed and what shown. I replied with an email asking about the pricing, the quotes and whether or not I was correct. replied with "right" .... He didn't answer my initial question with a substantial answer so I waited a week for a more appropriate response. Never received it so I began negotiations over with another company. A week passes, that company and I make a deal and I sign. Shortly there after the rep emails me asking about where I stood. When he received the news that I signed with another company he became ugly and unprofessional very quickly. Saying it was my fault for lacking the intelligence to decipher his "right" response. Then quickly sent me another email saying he was glad I was with the other company and essentially told me I was blacklisted. Great. Well I understand Tomlinson is a family owned operation but that was unnecessary and childish. Fast forward to today and I noticed a strange 1 star rating on Yelp for my restaurant. With that reps first name and first letter of his last name....Strange. Reviewed mentioned nothing except how "tacky" and "strip mall" my restaurant felt.

The TL;DR of this story is that I went with Superior Linen because they were upfront about all costs and pricing. Were helpful and everyone from the reps to managers maintained contact in the very beginning to ensure everything was operating smoothly. All linen companies that I has come across so far sell me the same thing: family owned, treats their employees with dignity and respect, long time in business, etc etc.

If management or any other individual feels that this is a baseless accusation, then please feel free to contact me as I have retained all emails and took a screenshot of the yelp review.

Even though they will never do business with me I will never do business with this company either.