Top Hat Chimney Sweep & Repair

I am a Realtor and have used this company many times! The owner has done all the jobs himself, he provided written bids on site and explained to my clients the options each time. Highly recommended! On time and NONE of the contractor problems such as late, no shows, increasing bids, poor work etc.

This is our 3rd experience with Top Hat over about 7 years. Every time Hartley and his team are communicative (I get a call the morning of a service with a 2 hour window of arrival- and they ALWAYS arrive in that window. They are professional- floor covers, vacuuming around the fire box before leaving, and in these COVID days masked from start to finish. They CARE- today Brock wouldn't leave before ensuring our firebox was in top shape- even getting his ladder back out to inspect a potential issue and FIXING it! Every time we have an interaction with this company we are impressed. Thank you Hartley and Brock we will ONLY use Top Hat Chimney Sweep and Repair!

I would NOT recommend this company. I called on 2/8, spoke to the owner, and scheduled an appointment for 2/9 between 3pm and 5pm. The appointment was for a chimney cleaning and inspection, as I'm in the process of selling my house and it is required for closing. About 15 minutes after making the appointment, I got a call back from the owner telling me he needed to reschedule because his service vehicle broke down a few days prior, and he had to purchase a new vehicle and it wouldn't be ready until 2/11, so we rescheduled for 2/11 between 3pm to 5pm. (why would you schedule an appointment for the next day if you knew you wouldn't have a vehicle for a few days?? but anyways, no big deal, we reschedule)

I have already vacated my house, and am living approximately 2 hours away, which I discussed with the owner when I scheduled the appointment. The morning of the appointment, 2/11, I got a call from the owner confirming our appointment time, and again we discussed how far away I was coming from. I arrived at my house approximately 15 minutes before the appointment, and ended up waiting for close to 3 hours for them to show up, which they never did. I finally called the owner to find out why he didn't show up, and he proceeded to tell me, very unapologetically, that he locked his keys in his vehicle earlier in the day, and because of that he was 3 hours behind, and he would need to reschedule my appointment for another day.

ARE YOU KIDDING ME!!?? I just drove 2 hours to get to this appointment, and I've been waiting for almost 3 hours just for you to reschedule me AGAIN?? As a supposedly professional business, why didn't you contact me to let me know you were 3 hours behind schedule as soon as you knew you'd be late?? Maybe I could have saved myself the trip! Had I not called, who know when, or if, I would have been notified. How inconsiderate and unprofessional.

An upstanding, reputable company wouldn't conduct business like this. Needless to say, I declined having my time wasted again and took my business elsewhere.