Sooo liiike... I don't know a damn thing about plumbing. Couldn't tell you how to shut off the water if my life depended on it. All I know is that a person like me who has absolutely no clue about any of that is probably an ideal customer for a greedy tradesmen. However, that was not the case with Total UG. Matter of fact, I called them and explained the problem with my boyfriend's sink. I was expecting a quote, but Joe actually told me exactly what we could do to fix it ourselves with just a cheap tool we could find on Amazon. I was so surprised he did that and yes, it worked like a charm! A few months later when my boyfriend had a water leakage issue in a different bathroom, Joe and his team were a no-brainer! We're in the midst of that right now and it's been smooth sailing. I know we're in good hands... or should I say good pipes? (pause) LOL thanks again Total UG!