Daisy Mendez Morfina month agoFrom
They failed to inform me of a $50.00 cancellation fee, some of the answering service staff made me feel like I was speaking with a debt collector agent, when asking for an ETA. I get if I have to wait a while for service, but don't tell me 10-15 minutes when it's an hour wait. Also, the dispatcher failed to inform the tow truck driver that the service call was cancelled, I had to let him know.
Breea month agoFrom
Ok so I never have complaints about companies regardless of a good service or bad. We had our car towed after talking to the dispatcher who was very helpful and gave us a rate of 200 flat. Our tow driver was awesome up until he told us our rate was going to be a grand for towing it 21 miles After we got to our destination. I called the company and obviously was upset/scared after because I don’t have that kind of money. Long story short they took care of me within 5 minutes and our tow truck driver left with the 200 as agreed upon peacefully and apologized. I would give them 5 stars but communication was definitely off. Good company overall, got to us quick, tower was nice, just make sure you get a confirmation of the rate via email or text before they lift your vehicle so you don’t Have any altercations or issues.
Leo Ka month agoFrom
Horrible liars and unreliable. I called and got a quote for 185. The driver called me once and I was on another line. I call back 3 minutes later and get put on hold for 10 minutes, then told that he went to another call and it'll be another 2 hours. Then the guy calling me asks what price I got quoted, I answer 185, then he tells me there's also a service charge and mileage so it would total 295. Are you out of your mind? 5 mile motorcycle tow?! Go pound sand with your hidden fees and drivers that can't wait 3 minutes!
