Transparts Warehouse Inc.

This company use to be awesome, But recently I’ve had nothing but problems wrong parts sent , parts never arriving , parts department never answering phone calls , I’ hope this is just a set back and maybe something happened and I hope everything and everyone is okay, and hope they get it back together ❤️

BEWARE! This site is primarily an order site without many parts on hand. Your parts may come from some other locations. Also, know that if you are ordering from distance away from California that your parts will take 7-10 days for arrival (the site will not tell you this nor will the site offer expedited shipping, there is only one choice for shipping). I called the number on website as a courtesy (as I am a small business owner, and I wish people would call me first before leaving a negative review). I talked with Robert who told me It was my issue for not calling and placing the order vs placing the order online. He said he was aware that the website gives no notice of shipping times ex. 7-10 days for shipping, but insisted that I shouldn't have an issue with it because I placed the order online vs calling him. I explained there was no reason for me to call as there was nothing on site notifying me of delayed shipping time, I recommended that the site be modified to be more transparent/informative with online business. I haven't received parts yet, can't speak to quality. I ask Robert if they were nothing more than an order site and I did not get a straight answer. I told him I would have been glad to have paid for expedited shipping if the option had only been available, his response was "well you should have called then". I'm sure that as a local parts place they are good (as the reviews would indicate) but, their online order sales protocol is awful as was my experience with Robert. Stick to do what you're good at, local sales/business.

Extremely Friendly Staff, Quality parts and Fast...best three-fer combo you could ask for. Use their website or call them up!! Robert G. was helpful on the phone and later quick to reply via email. He absolutely nailed it with great customer service all around. Getting parts shipped to Hawaii usually sucks...not with this group of individuals!! Mahalo