Do NOT trust your beautiful & time consuming work to this shop. Well over a decade's work of work, & much of soul & life was with that piece - GONE. Took to this place for cleaning & blocking. They lost is. Never did take full responsibility - "oh we didn't get a tracking number & UPS can't locate. Oh - we can't find it." "Oh I know what goes into a work like this." NO - you don't know. Walked in to pick up a paltry sum for this loss - not a single person gave their apology. Also - they won't answer emails , even if you use the form on their site, they don't answer text messages & their voice mail is continuously full so you can't leave a message. I even called when they WERE there just to have it ring, pick -up & hang up. There are other, nicer yarn shops in Seattle. Use one of them.