Scott Harvey25 days agoFrom
Updating my review. I posted a 1 out of 5 because the service was extremely poor and I wasn’t getting what I paid for. TruGreen stepped up to the challenge and Mick (Kirkland franchise) has been stellar. In 2 visits he has transformed my lawn to what I was expecting from TruGreen. I am very impressed with the quality of service Mick provides he has earned my business.
Julianne McLeod25 days agoFrom
Great service killing the grubs. In prior years, the raccoons tore up my grass to eat the grub worms. So grateful for TruGreen taking care of my garden grass and shrubs.
Andrew Krochmalny25 days agoFrom
I STRONGLY recommend against using TruGreen. TruGreen (Redmond) DESTROYED my lawn and were unhelpful in rectifying the issue without me paying a boatload of extra money to fix their mess. See attached pictures of my lawn, is this acceptable? Why do all my neighbors have beautiful, lush green lawns and I have this mess? I have been using TruGreen for over 5 years and at first, they were adequate. But over the last 2 years TruGreen has been getting worse and worse. I don’t know if it’s their disregard for customer satisfaction, untrained and unskilled technicians, cost cutting or what, but they should not be trusted to maintain anyone’s lawns. Perhaps, as TruGreen pointed out, my complacency is partly to blame. I was paying TruGreen over $100/month and for this, I expected them to maintain my lawn without my involvement. They were the “experts”, not me. Perhaps I should have been “that guy” who calls in every month to complain and be the squeaky wheel. But I don’t have the time or interest to play that game, so on that alone True Green FAILS. Look at the pictures, did I really need to repeatedly call TruGreen and to tell them the yard doesn’t look good? Their technicians couldn’t see that on their own? I read the many other one-star reviews posted here and apparently calling in to complain about TruGreen's service doesn't help much anyway. When I finally got fed up and canceled my service, I got calls and visits from their managers about “making it right”, although all their suggestions involved me spending thousands of dollars in extra services. As they destroyed my lawn, I feel they should bring it back to the condition it was when their service started. This should be done at no cost to me, and then we can agree upon a go-forward plan/cost to keep it in good shape. I’m willing to pay what’s needed to maintain my lawn in good shape, but not willing to pay extra to fix problems resulting from TruGreen's inability to care for my lawn. Nope, TruGreen just wanted more money with no guarantees it would get better. Try this, try that, and pay, pay, pay…. They are so focused on the money aspect that even after I canceled my account and I was very clear to them that their care of my lawn was entirely not acceptable (which they agreed), they then have cold called me twice about signing up for additional services. Just last weekend they cold called me about weed control, which convinced me that I needed to post some on-line reviews to warn others about this business. The one thing they excel at is sales pitches, so buyer beware.
