J16 days agoFrom
Only one drive through lane with no walk-in option which causes cars to back up into the road resulting in a dangerous condition for all motorists. In fact, had so much time waiting in this drive through line, I decided to write this review. Tried calling their 800 number but put on hold for over 30 minutes. Lastly, I tried their "call me back" option but never received a call back.... I will never do business with Twinstar again.
Shannan Glass16 days agoFrom
After being on hold for 27 minutes, a soft spoken Gent/Person with a slight southern accent took my call. Being frustrated I was direct but not rude.
They asked me security questions, way off and mentioned phone numbers I'm not related too.
They said they would transfer me to an Agent and hung up on me!
A person named Veronica was completely the opposite when I tried to pay last week. Veronica was very attentive and related to how long I had been holding for and tried to help me multiple times.
Tommy Grice16 days agoFrom
Only one lane drive through... Long, slow line. Lobby closed. Takes 30 minutes to make a small transaction. 20 dollar fee to accomplish the same thing on the phone. Why is this fee no longer waived if the lobby remains closed? Senseless, greedy. This location is not necessarily to blame for company practices though. I would rather review the company as a whole, recommending more accommodating, thoughtful entities...
