Kristin Sauter17 days agoFrom
BEWARE FOR MANY REASONS! I have been a competitive athlete for the majority of my life. My training is pretty intense, so I have had my share of injuries and experiences with Physical Therapists. I also worked in the Insurance industry for over 20 years so I understand how benefits, billing, etc. works. The red flags started on my second visit. I was doubled booked with another client with my PT. The appt is for about an hour, but half of that time you are working with an Aide which is NOT a PT. They do not have the knowledge to help you. They just watch you do your assigned exercises. I do my exercises before PT so I would voice this during my appt because I wanted to utilize my time in other ways to help progress my healing. There was no manual therapy utilized during my appts (which has been critical in helping me heal). I came away with little progress and my PT benefits taken advantage of by this company. My PT benefits are for me to use to see a PT, not an aide. Also double booking clients is a way for a company to make more money. One's time should be one on one with the PT during the whole appt. I've also talked to PT's about this practice and they say the same thing. Coming from the insurance industry, I have seen this from the insurance side. To add to the red flags I ran into, on my last visit, I came in contact with a young guy at the front desk. I told him I wanted to pay my co-pay. He said "you don't owe a co-pay." I found this to be strange because I had a co-pay under the insurance I had at the time. Fast forward to a month or two later. I get a bill for my co-pay. At this time, I had a financial crisis. In addition to being upset about being advised I did not have a co-pay and being financially strapped, I called to discuss my concern. If I am going to be advised by an employee at this company with incorrect information, I should not be responsible regardless. I spoke with the manager Tyler, who said he would speak with Matt who is one of the owner's. Tyler called back to say Matt says it is in the contract with my insurance company to pay the co-pay before or after the visit. Matt: As an owner, you can write off a co-pay. Your employee advised me incorrectly and you should be responsible for that mistake. You are in the business to make money, not help others. And that is evident in your practice with double booking patients. You are greedy and I am happy to write this review for others to see. ANOTHER RED FLAG: your billing contact, Tina, never answers her phone. After repeated attempts to call her, I would receive a voicemail. I left a message once with no call. Poor business practices and greedy owner!! I highly advise one to go elsewhere if they need PT.
Phil Fishburn17 days agoFrom
Excellent physical therapy treatment! Extremely knowledgeable staff and very attentive to my progress through injury and surgery the past year.
As a former NCAA D1 athlete, U-District PT is always my first choice for injury recovery.
D K17 days agoFrom
Our son was born with severe hypotonia and hyper laxity which led to lack of a strength and mobility throughout his life. This was only magnified by the lockdowns of the pandemic.
We came to U*District to address these issues and have found them to be not only attentive and kind, but also challenging and insightful. I am especially thankful for Matt who understands and accommodates vision loss and other disabilities. We have seen great improvements in our son’s strength, mobility and coordination and we look forward to coming every week. I can’t recommend them highly enough for anyone with complex issues who need professional support.
