It’s rare these days when you get good service and therefore it needs to be recognized. I rented a truck from this location to do some minor moving of household items. Every step of the process went smoothly, from the reservation to checkout. Although when I brought the truck back the next morning I noticed I had to put more gas in the tank than I thought I had used. It seems you have to check the gas gauge & your contract to verify how much gas you need to bring it back with an equal amount as when you left. That’s normal. But it took 4 gallons and I had only driven 18 miles. Something was not right. So when I checked the truck back in I confronted the first person I came upon with anger. His name is Cory and I started out the conversation pretty aggressively. In a matter of moments, Cory calmly explained to me what likely happened, told me that I wasn’t the first person this happened to, then apologized, and offered a fair reimbursement for the extra expense I incurred. Just like that! Problem solved. If corporate U-Haul is reading this then you need to hire more employees like Cory. He quickly handled an angry customer and diffused the situation with a little reason. He didn’t need to give me a full refund, and I didn’t expect that, just make it right. A few dollars was all it took. Too often people skills and some common sense are overlooked when in the service business. So thank you, Cory.
We were in quite a fix after our personal (not U-Haul) trailer broke its tongue, but the staff here was indifferent, unknowledgeable and generally unhelpful. All we needed was a quick rental to help us get our products to a trade show, but it was like pulling teeth with them every step of the way.
On return, Anthony was very friendly and professional. He made up for an otherwise abysmal experience. The only star is for him.
