Carmen Oliver7 days agoFrom
We’ve rented out a storage unit here for the last 4 months. Every single time we go to use the key code, our access code is denied. every.single.time. We have called for help and been sent in countless transfers that have resulted in nothing other than being transferred to someone who again, cannot help us, or sending us to an automated voice system. We’ve currently been sitting here waiting in the parking lot for an hour and a half waiting to get into our storage unit. There has never been anyone on site to help with anything & calling it literally useless. Not to mention paying your bill online on your phone is nearly impossible.. never renting a storage unit here again.
Kyoshi h7 days agoFrom
For the drivers this place is tuff to get in the dock. The lady working there Anjalina Ramirez was rude and unprofessional.
Felicia Redfield7 days agoFrom
All I wanted to know was if they sold boxes at this location. My call was answered by a robot that told me to press numbers, who then redirected my call to another robot that told me to press more numbers, then redirected my call to a "five minute wait time" number. I waited (I know, I'm a dope, but I had already invested many minutes in this process, so a few more....). When a person answered, they had no idea whether there were boxes at the local store because they were not even in the same state; they offered to redirect me to a number that could tell me where I could get the boxes locally. They did.... but, of course, since customer service seems to be anathema to this company, the only thing that number was for was for me to join their "box club", and they're only open Monday through Friday. Today is Saturday. So I do not recommend this store or company. There's a really nice, local storage place 8 minutes down the road from this U-Haul, I would suggest going there for your storage needs.
Main location4107 WA-16 Bremerton Washington 98312 US(360) 377-8900
