Space: This small cafe has a cool, artsy vibe. Seating is limited, so expect a wait during busy times. It can also get a little loud with people studying and chatting.
Coffee: I tried an iced latte. The coffee itself was good, but it had a bit of a fruity taste.
Service: The staff was friendly and took my order quickly.
Price: Prices are average, in the $5 range for a 12 oz latte.
Overall: Ugly Mug is a popular spot for studying or grabbing a coffee with a friend. It has a cool atmosphere, but it's small and can be loud. The coffee is good, but be aware it might have a fruity taste.
I had a bad experience, but the staff are very polite, and patient. I think everyone should try this place out. They might consider asking for initials because they're often busy. The food is phenomenal.
My favorite was the avocado toast. I want to try the turkey sandwich, but I was told they'll be denying service to me.
I came in at the end of a bad shift a few days ago. The manager was hostile and I didn't understand why. I asked if the day was going okay, and they replied 'just difficult customers' before returning to the kitchen.
I later asked the person at front if something was wrong, before expressing that made me feel uncomfortable.
I do love this place. I talked with the manager for 10 minutes about why I was being denied service, and expressed what I felt happened, and apologized since I didn't mean to come off as 'condescending' or 'rude'.
It's unfortunate, and I love this place, but the manager didn't apologize and decided to deny me service. I understand they don't want any room for conflict in their workspace, but I think just a conversation and an apology on both our parts would have been enough to repair things.
Seriously good matcha and avocado toast (I got it with smoked salmon and it doesn’t miss!)
Only thing is there’s very limited seating. It kinda contributes to the cozy atmosphere 😅
