When I spoke with the owner on the phone he was lovely and had great customer service, I was looking forward to using them for my carpet cleaning needs!

Our phone call went great! I let him know the services I wanted done, he gave me an estimate and said he would call me once he arrived to my home to give me a final quote, let me know he’s there (I wasn’t in town), and send me pictures after finishing the service. There was an additional hallway I told him I was interested in possibly having cleaned but wanted to know the cost first.

Two hours after the window the owner said he would arrive at my home at, there was still no communication. I called and left a voicemail letting him know I was confused on the lack of communication. I received communication from him at nearly 10 at night.

I called the next morning to further speak to him about this and ask some follow up questions such as why I didn’t receive a call or any of the things he told me about he said he doesn’t have service in the area. He told me he cleaned the hallway without giving me a quote because “it’s not a big deal it’s only $40” and then hung up the phone.

I don’t think it’s the customer fault for your lack of communication and if you didn’t have service that’s fine you could’ve called me once you did or even the next morning. Poor handling of the situation. Disappointing.