Honestly, I will keep coming here because it is so convenient, but every time I visit I feel like I am let down by customer service.
Last time, I was trying to explain that my husband and I were paying separate so the self service scanning his items were not an issue for my clothing. She kept interrupting me and I just went to a different kiosk.
The time before that, I had to scan at the customer service desk because there was an issue with the self service scanning. However, she did not get my membership scanned, so I didn’t benefit from the sale occurring at the time. Also, she charged me for a bag even though I told her I brought my own.
Poor quality control and poor customer service.
We bought this shirt last week and found 2 holes in the back. It's already disappointing but they refused to exchange or refund it, as the manager said "I cannot confirm if you damaged the shirt."
