The body work done had to be done twice because they messed up. We picked up the vehicle the first time and the tail lights weren’t working. (They forgot to connect it back after disconnecting it) They tore the wrap that was on top of the car when masking. They did replace it. The interior of the car was flithy when we picked it up. Lack of communication from both owners. Left several messages and I had to call them to get an updated status each time. They did not fulfill their promise. (I have their hand written list of what they promised to do) To top it off when I called Sharon to ask why their promise was not fulfilled, her response is because my daughter gave her an attitude over the phone so she refused to honor it. Mind you, prior to that I met with Michael Pappas and he reassured me in writing that it would be done. Til this day, no return calls from either one of them after leaving several messages. I highly recommend if you take your car there make sure YOU call for an update, check your vehicle throughly and hold them to their promise before taking your vehicle. I am disappointed because I really thought Michael would at least call me back to discuss this further. I would have been ok with just that as a customer. More so, Sharon acting nice and promising then her attitude changed up when I called her out on not fulfilling their promise. Heck I would have paid them for it too! It is all about communication and customer service and I think I handled myself professionally and treated them with respect and trusted their word.
