Cell phone store
UnclaimedUScellular
00 Likes
Primary Location
Amenities
Payments
Credit cardsChecksDebit cards
Amenities
Wi-Fi
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
Service options
In-store shoppingIn-store pickupCurbside pickup
Customer Reviews4 Reviews
4.0
Edna Ua month ago
From 
Went to E State location in Rockford for additional service, got a text after 5 mins they taking our number to head back in the store as we were 2nd in line to be helped shortly, 1.5 hrs later 2 consultants went home with no word acknowledgement just to let us know how long we still have to wait. We’re existing customers and felt ignored and not given importance since there is no upsell expected to make. Bottom line it is very poor customer service to existing patrons.
0 Likes
Debby Clarka month ago
From
Took my elderly sister to remove her deceased husband from the account and never had such poor service. She's been a customer for 30 years, had the same phone and this was our 4th attempt to resolve this situation. She went a few years ago but they needed her husband. Went back with him who had dementia and had no idea who he was. Went again after he passed and needed a death certificate. Mir, the rude customer service rep said she could change the account and get a new phone with a discount on a promotion. She's paid a minimum of $1800 on service for the last several years which her husband did not use. After the phone was picked out the rep denied saying anything about a promotion. Started getting disrespectful with her, mind you she is 84 years old, so I and her daughter stepped in and I blatantly told him he was rude and it wouldn't be tolerated and we wanted a manager. Some rent a cop security wanted us to leave and wanted me to step outside which I refused. So the manager named Melissa who was no better than Mir took over. I told her that she and her Employee owed my sister an apology. She refused and basically said that they did not. I go through Sprint/T-mobile and have for years and have never been treated this way. I wanted to respect my sister's wishes who wanted to stay with US Cellular but I would do without a cell phone before I went with them. I would rate them a minus 5 stars.
0 Likes
Sophie Tillemaa month ago
From
Chris helped me get set up with my new phone tonight and explained everything in a way that I could understand. His humor and general friendliness made the process of switching fun.
0 Likes
