Amazing support! I recently purchased a new Traxxas RC instore, the gentleman behind the counter answered all my questions and helped me with some additional gear to go along with my new car. There was a mix up with one of the wiring harnesses i purchased, was handed a series harness instead of a parallel. Being new to the hobby I didn't notice the problem till i went to play with it. One of the components let out the magic smoke.
Now here is where the awesome support starts. My wife emailed the store cause it was after closing time to come up with some kind of repair, we honestly didn't expect a response till they opened later in the week. Few hours later the owner had emailed back and immediately knew what had happened and was more than willing to mail new replacement parts to us. We exchanged mailing info and that was that, or so we thought. The following morning received another email.. They were offering to drive all the way out to me (I live 70 miles away) to exchange the entire purchase just so my weekend wasn't ruined due to this little mishap. Personal family matter had me back up in Prescott the same day. We met up in the parking lot and exchanged units. 10/10 amazing service
