-Bad car buying experience due to poor communication.
-Pros: Mr.Vernon, my salesman was professional and quick to respond while I was buying a $50,000 vehicle, issues only arose after I left the dealership. My trade in was given a fair price, perhaps a bit on the low side. The maintenance techs were friendly and offered to do a slight modification to a defect on the vehicle for free.
-cons: It took me roughly 10 weeks to get license plates. According to my DMV, Mccord was suppose to give me back my plates from my trade-in, however, when I bought the car, I was told I would come back to pick up plates when they were delivered. week after week I would text Mr.Vernon, and he would say he would look into it, and he would not reply back. Once he tried to pass me off the their finance clerk, who then passed me back to Mr.Vernon.
I called the DMV several times and they would always just tell me to contact the dealership. Finally, 10 weeks later, I have the DMV dig into why the plates have not arrived in the mail and that is when I found out Mccord was suppose to have given my trade-in plates back. I went to the DMV and got new plates that day. Vernon tells me they are cutting me a check to cover the cost and I am currently waiting for it.
I can understand the mistake of not giving the plates back, but playing phone tag and being kept in the dark with no response was unprofessional and made for a negative experience. I recommend to anyone buying here to have everything clarified before leaving the lot because there is a big change in service after they have taken your money.
