Bev McCullougha month agoFrom
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We are so lucky to have such caring, professional, encouraging and knowledgeable Physical Therapists on the Island. Thank you all for your work to help me after I was hit by a car and in a wheelchair.
Adam Chellberga month agoFrom
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I had been going to Vashon Physical therapy for three consecutive motor vehicle accidents. I enjoyed my therapist but can't honestly say I ever felt their services to be very helpful. Their equipment is quite dated too. However, my issue came after difficulty with transportation. After my third accident my family no longer had enough vehicles to use. So once i missed my appointment and went in in person for my next scheduled visit i was no longer able to see my therapist. The owner told me she understood my circumstances but this was a private buisness and not a charity. Once i explained my grim financial situation and that the office manager told me she would wave my cancelation fee from my missed visit, the owner proceeded to attemt to PHYSICALLY REMOVE ME from the building. She then threatened to call the police when i told her how unprofessional i found her conduct. I would never recommend this business to anyone, even if you have the finances to stay in this buisness's "good graces".
Marilyn Kleyna month agoFrom
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Vashon Physical Therapy has been in business since 1981. We take care to post our no show and less than 24 hour cancellation policy in our office. All our patients are asked to read and sign that they are in agreement with our policy before starting therapy. We do this so we can stay in business and serve you.
We try to be fair to you by allowing your Therapist to determine if the no show fee should be applied. If a cancellation is due to illness or emergency circumstances you would not be charged if it was a first time. Your therapist would make the determination as to charging our no show/ less than 24 hour cancellation fee for up to the first FIVE visits.
As the owner of the clinic I only get involved when a patient tells the office manager they still want to come to PT but refuse to pay one no show fee. At that time I will listen to what the person has to say and explain the dynamics of running a business. I make it a policy to ask that at least one no show fee be paid prior to continuing therapy at our clinic when there have been 5 or more .
We appreciate our patients and want to be fair. We think our policies are more than fair.