I had an emergency need for a phone charger, and while I looked for one, they charged my phone for me. Very nice man who was really responsive to my needs assisted me. Unfortunately, what I purchased did not work with my phone, so it was a good thing I got an in store charge for my dead phone.
I do not usually go to this area, so when I tried to return the mdse to a more local store, I found out that not all Verizon stores are created equally. It became a huge problem in returning the item - even though I had my receipt - because this location is a franchise store instead of a regular Verizon store.
Training on how to treat senior customer's badly needed by staff at this Verizon. Even though, it is the nearest store to me, I will gladly suffer the extra drive, awful traffic to go to the store in Oakland, rather then ever go back to this one, again. I was willing to give them a chance but, my last visit a few nights ago, clenched it. My best friend, was with me and she was just appalled. I have worked in Customer Service all my life and I know that during that time, I treated all my customer's with concern and integrity. I realized, that they were actually helping me pay my rent, etc etc. The staff at this store like most Verizon stores, are young but, that is no excuse for the lack of commitment and disengagement. At 75, I know what I am talking about and, it saddens me, that old age, is not appreciated or dignified, at this store. After all, seniors, may not be as gadget crazy as the young crowd but, we do have mobile phones ( a must actually, when one is old). We deserve good service and courtesy. I remember once, when I first started in Customer Service, I had a call from what was clearly a Senior. This man, wanted some information on his account (credit card). At the end of our conversation, he said something I will never forget and it was, "Thank you for being kind and patient, not everyone is, now that I am old". Again, another senior, who did not get the respect he deserved. I want my words in this review, to be taken to heart. The employee's of a company, have no idea, how their attitude and behavior, can damage the image of the company they work for. They don't deserve to have a job at all.
AVOID this store - a complete rip-off. Horrible customer service - Foul attitude, defensive and antagonistic. Thoroughly dishonest - Gouged me on prices for accessories, lied about fees, and charged me double for insurance!
I called Verizon and they clarified fees and costs, and then I went back to Victra for refund and adjustments. Staff did not listen, argued with me, called me a liar, refused any accommodation, refused to even look at my receipt, and ordered me out of the store. The manager was supposed to call me and she did not. They are hostile, demeaning, undignified and totally lacking in respect for the customer. Zero customer service.
I called Verizon, explained the situation and the agent apologized profusely and refunded the all the charges, fees and costs - Excellent customer service from Verizon. AVOID this store and go to a Verizon store.
