Victoria Järvinen9 days agoFrom
Stopped in to turn in my old cell phone after getting my new one. Was greeted within 10 seconds of walking in the door. I was back out the door within 5 minutes. Excellent service.
Orion Cannon9 days agoFrom
Let's take you through the check in process. They ask you what's wrong with your phone (as if they're not just about to throw you in a queue) and check you in with your cell phone number. Not too bad, they don't really give a timeframe of how long it might be but eh whatever. You sit for twenty minutes listening to a salesman spout about how burger flippers are getting way too much money and how Trump is their man to another customer... whatever part of the waiting process. Another 20 minutes goes by and what seems to be the manager comes in on a karaoke machine to have everyone in line raise their hands like grade school children. He then proceeds with a sales pitch about the karaoke machine because after waiting 40 minutes at a Verizon store on my little time off, I definitely feel like buying a karaoke machine ..another 10 minutes goes by and you realize they haven't called a single name. In fact, there are now somehow more people in front of you than when you started. You finally leave because you realize with a line of 7 customers, the sales people should probably take 50 minutes schmoozing the customers rather than just getting through the line. This company has gone downhill so fast. I genuinely don't know why I'm a Verizon customer anymore.
Dave C9 days agoFrom
I went in to try and return a phone as mt mother passed away. Could not get assistance through the call center, and no help at the store either. They are quick to take your money, but after sale customer service is horrid with Verizon. Competition is not any better, so I guess I continue getting ripped off by the devil I know.
Main location1094 Hilltop Dr Redding California 96003 US(800) 880-1077
