Primary Location
Amenities
Payments
Credit cardsDebit cardsNFC mobile payments
Accessibility
Wheelchair accessible entranceWheelchair accessible parking lot
Service options
Onsite servicesIn-store pickup
Planning
Quick visit
Let me get started with a long story here about a rep in this store named Eric.
November-December of last year I needed a new phone in an emergency, I made it to the Verizon store before closing and was soo happy. iPhone 14 was out but they didn’t have it in stock so I went with an iPhone 13 instead replacing my iPhone 12 that I had. When I purchased I asked for two simple thing. Give me the phone without payments which they couldn’t do and I understood (they want you on payment plans) and secondly give me a screen protector as I work with chemicals and my previous iPhone had dead zones in the screen where you could visibly see the phone screen layer worn off and dirt and grime would stick to those locations. Causing phantom pressing. I was gonna a phone he took it from me and charged me for a screen protector. I signed off. I walk away. 3 weeks later my screen has 3 giant scratches on it. I look and I don’t have a screen protector. I Go back and ask Eric and say what’s the deal he says it was “liquid” screen protector. I told him that’s bogus but I maybe should have verified and honestly I’m not the type to complain. Fast forward to today. I find out I have been paying $17 a month for an added protector plan which I would never ever ever purchase. I don’t buy warranties, I don’t buy protection plans. I just don’t do it. You couldn’t get the president to sign me up for a protection plan of any kind. I call Verizon. They say go to the store the representative Eric was there and essentially refused to help me or talk to the verizon rep. He left him on mute until the verizon rep hung up. Eric also told me “don’t buy the product if you don’t like it” which is exactly what I’m doing now. I’m officially leaving the product behind. I want to be contacted my management and I want a solution to this. I have never dealt with a less professional and sleazy salesman in my life and I do sales for a living.
