Absolutely the worst experience for my husband and myself After 4-5 hours of sales person trying to download old data from phone to new phone he let us take it home to do Spent 3-4 hours on a Sunday transferring info Brought old phones back next day and they still wanted to charge us $40 each for set up fee Claiming they can not refund set up fee back to our card Found out from other Verizon retail stores this is not true I will discourage anyone thinking if going here
Do not go here. Go to the actual Verizon store on sunset. I spent 3 hours here simply getting a new phone. The employees spent 2 of the 3 hours trying to sell me on home internet and a “free” Apple watch and “”free” ipad. After telling them no repeatedly to the ipad and Apple Watch, I left the store with my iPhone. When I logged on to my Verizon account later in the day I noticed that an ipad and Apple Watch had been added to my account by this store. Nearly doubling my monthly cost. It made me think that the employees had stolen the devices and open them in my name since I did not leave with the devices. When I called Verizon they advised they were opening a fraud investigation on the store.
When I returned the next day to the store I spent another hour trying to square things away with them. Eventually they were able to cancel the plans by contacting the actual Verizon service number.
Whole thing seemed very weird to me when all I wanted was a new phone.
