Jordyn Vadera month agoFrom
Worst customer service. I originally bought an IPad and had it delivered, it had to be returned to the sender cause I couldn't sign for it. I go in to the store to cancel the order which they could not do right away, so I bought an 11" IPad air. Two days later I called to cancel the original IPad I never received, which they said they did. Days later I get refunded for my down payment, but the line is still one my account making my bill extremely high. On top of that I get a call as well saying they accidentally rung my IPad 11" Air up for a 13" IPad Air, so that as well is wrong with my bill. I go in to correct everything and am there for 2 hours. Supposedly they change the 13" to the correct 11" IPad and cancel my original IPad line that I never received. A day later my account is now saying I am being billed for an IPhone 13 Pro Max that I never once purchased. Very poor customer service, and I would never recommend Verizon to anyone ever again. I will be switching providers the moment they fix my bill, if they can ever actually correct it.
Kyle Raugusta month agoFrom
Our Verizon rep was Dan on Wednesday July 3rd. He was a fantastic help. No issues. No extra fluff. Exactly what we wanted. We left with a new phone and he deserves a raise.
Diane K Rosta month agoFrom
I need my phone screen fixed. I bought the insurance and they told me they would come to my home. 1st time they came, a man showed up. He didn't look like he was working working for you, but I gave him my phone to fix because I had a cracked screen. I was nervous about my phone. He had to switch phones. 2nd time, an associate at Verizon said, "Because I have insurance, they have to come to my home." Then they told me they were sending me a new new. I was to send it back when the data was transferred. I went to the store and wanted them to help me, but she said they were short staff. I needed to make an appointment. I did. Went back to the store at my appointment. The same associate said a person would be with me. He set it up until it started loading, and he said he would be back when it was done. They wouldn't take my other phone, I had to mail it back in the return self addressed envelope. I took it home. Sent it off. The 2 weeks later, I got a message saying they were going to charge me for the phone if I didn't return it . I tried calling the number, but it kept hanging up after their message said, "Wait till we connect you. The bottom line is that I am looking for a different Verizon store or even a different carrier. Diane K Rost
Main location15106 E Indiana Ave A Spokane Valley Washington 99216 US(800) 880-1077
