Heavenflavor Choi16 days agoFrom
I walked to get some help. The man who was working alone did not even look at me because he was busy finding something below his table. Then, he told me that he was unable to help me with the issue I'm having. As I was calling Verizon customer service per his suggestion, he started to eat a bag of Cheetos and watching Youtube video!!! I had to come out of the store to talk to the Verizon rep because his video was loud. I can't believe this experience.(11:15am, 3/15/24).
Alejandro Camargo16 days agoFrom
I have to thank Richmond for his help! My phone completely broke down and I just happened to be depended on the phone to do my work. It is a fairly new phone, so it was totally unexpected to have it completely break down on me (first phone that has done that to me). So between the surprise of having a phone break down on me and the fact that I really need it.. I was a little freaked out when I walked into the store. Richmond, very quickly asked me what can I help with, he helped me trouble shoot, but unfortunately the phone is not usable. Richmond then helped me find me another phone, helped me navigate the complexities of the calling plans and then helped me setup my phone. So I went from total freak out... How am I going to be able to work? to things are OK, let's figure it out, get the new phone working, get everything set up. So I so appreciate Richmond, his help, his guidance, and above all his kindness in handling my situation.
Stefanie Wachter16 days agoFrom
After spending a lot of time and effort researching which carrier to switch to, I chose Verizon. I did everything online and set it up where I would pick up my phone at a nearby store. I checked the reviews to make sure I was going to a location where I would have a good experience and was encouraged by the positive reviews at this one. When I received notification the device was ready, I went and picked it up. First off, they hadn't done anything to prepare my device. The sales associate asked the other if it was and he said no. They went and pulled this phone from the back, did a couple things on the computer, and then just handed off the box with no explanation or comment. I asked if I was just supposed to turn it on or what. They said yeah and that was it. They didn't do anything to ensure my line was activated. After spending hours with Verizon on the phone, it was apparent that the store did not do what they were supposed to to set up my line. I'm actually still on the phone as I'm writing this trying to get this resolved.
Regardless the above, what upsets me the most was the lack of assistance I received in the store. They had no interest in helping me in any way. I suppose maybe because I did the purchase online and there was no benefit to them?
What an unfortunate way to start my experience with Verizon. Shame on this store for not acting in good faith.
