If you want atrocious customer service, from corp reps who are totally incapable of fixing the mistakes of incompetent sales staff, this is absolutely the phone company for you! Clearly all that extra $$ spent for maybe slightly better coverage, maybe, is used to appease shareholders and line C-Suite pockets because it certainly isn't spent on training or developing their team members.
Maybe rather than paying millions to hire B-list celebrities for your commercials you reinvest some of that money back into helping those of us that pay you thousands of dollars per year, by taking your service from shocking to just mediocre??
Jayden, Daniel, and the manager of this store (forgot her name) have been so helpful. I was super impressed with their genuine customer service. They are open and honest about any questions you have which definitely made me feel good about switching to Verizon from AT@T. They are awesome in every way and I hope this review gets back to them because they deserve praise! Keep up the good work! 👌
The manager also took the time to send me links to anything I needed during my transfer process instead of allowing me to struggle through it on my own. This right here is top notch and 100% noticed. You’re amazing!