Erin Wilson25 days agoFrom
I came into this particular location because it is so convenient to where I live and the queue always moves quickly. The phone I wanted needed to be ordered from another store and when it arrived I was given a call. I had the pleasure of working with Audrey on both occasions and the phone was set up quickly and all information was seamlessly transferred. It was so easy that I brought my partner back 3 hours later to upgrade her device as well. I highly recommend this store and staff.
Fred Figlehorn25 days agoFrom
Manager needs to work on customer service skills. Took a day off work to try and upgrade my phone and found no help at the location went up to downtown Seattle to get help and they showed me the plans I could get on an iPad which apparently they weren’t allowed to do at this location. Screams shady
The way I was treated during that whole interaction was horrible. Compared to the service I recieved downtown
Gretchen Todd25 days agoFrom
Oscar in the Ballard Verizon store on Market Street is so incredibly patient and kind. He explained everything before we made decisions and then proceeded. If you need a new phone Oscar is your man!
