I want to thank Hayden for an amazing customer service experience. He was able to mix promotions to reduce our monthly bill while also making it affordable for me to add an iPhone 15 pro max in a rare color that usually takes weeks to wait for. He was completely professional and polite and informative and definitely management material or at least deserving of a performance based raise!

Thanks again Hayden!

I recently had an incredibly frustrating and disappointing experience with Verizon that has left me questioning whether I want to continue as their customer. I placed an order for two iPhone 15 Pro Max online and received a confirmation that my order was ready for pick up within just two hours. Excitedly, I made the 35-minute drive to the Verizon store the following morning, armed with all the necessary information, including the QR code for pickup.

Upon arriving, I was greeted by a lone store associate who was, unfortunately, preoccupied with assisting another customer. This would have been fine if the outcome had been different, but alas, it was not. The associate, sporting tunnel earrings, nonchalantly informed me that the phones I had ordered were mysteriously out of stock and that my order would have to be canceled. Hold on, what?

I couldn't believe my ears. Not only did I waste time and fuel getting to the store, but the associate had the audacity to tell me that they were planning to call me to break the news. A courtesy call would have been appreciated, but instead, I was met with a stone-cold delivery of bad news. No apology, no expression of understanding for the inconvenience caused, just a matter-of-fact "your order will be canceled."

Customer service is about more than just processing orders and canceling them without a hint of empathy. The lack of professionalism and basic courtesy displayed by this associate was beyond disappointing. If this is the level of service that Verizon condones, I seriously question whether I want to continue my relationship with them as a customer. People with such a blatant disregard for customer satisfaction should reconsider working in customer service altogether.

Verizon, you've lost a once-loyal customer due to this incident, and I'm left with a bitter taste in my mouth from this astonishingly poor experience.