Where do I begin....I would give 0 stars if I could. I nearly left Verizon because of this store and the way I was treated.
Reid should not be a manager. He was all nice when I came in, until I said I was there to make a payment on an order that I had placed online. For some reason, I was unable to make the payment online so the agent I was working with told me to go into the store, they could take the payment and complete the order. Like I said, his attitude changed as soon as I told him what I needed to do. He told me, very rudely I might add, that they can't see "those" orders and the only way they could take a payment was to cancel the original order, which had been placed on 10/3 and start over. I was very explicit that I did not want to do that as there was a lot of notes on that order, due to the mix-up on my payment method. He put me with a sales rep, I believe his name was Bobby. I told Bobby I didn't want the order canceled, there had to be another way. He was looking on his iPad, trying to figure something out. He then starts dialing his phone, calling Verizon, told me he had to ask them something. He walks off as soon as they answer and I hear him say "I need to cancel an order." I was livid. I didn't want to lose my $850 trade in credit for this phone. He said that once the order was cancelled, he could rebuild it very quickly. Even though I didn't want it cancelled, neither of them seemed to care. Reid came over at one point and asked if he was still on the phone and why, all he had to do was cancel the order and redo it. Extremely condescending to his employee, not to mention me. Bobby is still talking to Verizon rep, who tells him order is cancelled but he says it still showing as pending, therefore he couldn't build my order for at least 24 hours. Oh and my phone that was supposed to originally ship out on 10/20 wouldn't ship til 11/3, according to him. So I literally wasted an hour on something that was supposed to take 10 minutes maximum. I left the store in tears, I was that stressed out over the whole situation.
I called Verizon first thing this morning and we were finally able to get payment to go through on the ORIGINAL order, the one that was supposedly canceled last night. My phone will be here in 2-5 days. The store wanted the commission, that's the only reason they wanted to cancel the order. The rep at Verizon told me that the stores can absolutely see the orders and take payment so BEWARE if they tell you they can't. I did lodge a formal complaint with Verizon about the treatment last night.
