jennifer mcmahon16 days agoFrom
Ashley was great! She was really kind to us and helped me so much when my old phone crashed and died. My old phone was unusable and I was worried that I has lost important pictures of my kids and my grandson but she helped me get a new phone set up and retrieved almost everything from my old phone! I would recommend her to anyone needing help with their phone! She is great at her job and so nice too! Edit: I wanted to add that on 4/14/24 my phone froze up and when I came in the employee's were so nice and fixed it immediately!! They are the best here at cornelius Verizon!!! Thank you again!
Syd G16 days agoFrom
Paige was a wonderful person to help with setting up my new phone. Got everything in order that was needed, and she answered all of my questions. When she asked about my purse, Charlie said it would be perfect for a concealed carry bag for a pistol and hide the narcotics that he proceeds to do and has done in the past. It was a very uncomfortable situation when the topic of guns was mentioned, especially when the topic of drugs got brought up. Paige tried to deescalate and redirect the conversation, but Charlie continued to carry out this conversation about guns and drugs. He sat on the comfortable chairs and talked to his mom on speaker about the landlord taking his pistol away from him. Paige was a wonderful person and great at her job! I will keep going back ONLY because of her.
nancy mateo16 days agoFrom
Let me start by saying I have been a Verizon customer for 20+ years. If I could leave a negative for the Victra Cornelius retailer, I would. It took 9 store visits + 6 calls to Verizon customer service to purchase 2 phones with accessories and get the promos I was promised and correct my monthly business bill. I am very disappointed with the lack of follow through from this retailer. They were supposed to call when phone arrived. They didn't. I went back to get accessories and was asked if we received a call. No because they didn't call the previous time. I wouldn't recommend this retailer under any circumstances. On the other hand, the customer service line for Verizon business is top notch!