My experience at Only Video was amazing! I came in wanting to get some in-person research done for buying my TV, but interacting with the store manager, Sam, made my decision so much easier. Since they just started selling the new model of the LG OLED C1s, so there were some great deals on the previous model. I came in wanting a 55' TV, but came back the next day leaving with a 65' bundled with an LG sound bar. I used the previous night to double check Sam's sales pitch, and everything he said checked out.
Besides the good deal on a TV/sound bar bundle, I felt like the customer support at Video Only went above and beyond. Since the sound bar didn't come with an HDMI cable, Sam went ahead and gave me a complimentary one for the purchase. Additionally, when I told him what type of car I was trying to bring my new purchase in, he told me it probably wouldn't fit (and after seeing the box, it definitely would not have). Since I live relatively close by, he offered to personally deliver my TV and help me bring it in/set it up since I was by myself and it was definitely a two person job.
I would definitely come back to this store for future. There is such a wide selection of TVs on display, which makes it easy to decide what kind of TV you want (in comparison to online shopping, where you just look at specs). In addition, the customer support here is awesome! Sam was super helpful and informative. I felt like he really valued customer satisfaction and did everything he could to make my TV purchasing experience very positive.
Bought a brand new LG TV from Video Only thinking this would be the best option for service and repair. I was very wrong unfortunaltely. Bought the TV in July and just over the 90 day replacement policy, developed a large vertical red line in the TV. LG's customer service and ways of getting repair are very convoluted and I'm going on a month without any timeline or when a tech can get out here. Called Video Only thinking they should be able to help since I bought this from them and they informed me "Only LG can provide assistance at this point." I asked if they had a rep or anything they could contact but they were no help. GO TO COSTCO!!! Easiest return policy around that comes with a minimum 2-year warranty. I know this is not Video Only's fault that my TV developed an issue so quickly and they don't do repairs but..... Costco will now always be my go-to from now on for any big electronic purchases.
