Lindsey Chatfield18 days agoFrom
Never take your business here! I got my glasses here in December. I had an allergic reaction to the frames and was told repeatedly to “give it more time”. After more time had gone by, hoping my reaction would go away, Maddi, the manager, said they would resize the lenses to adjust the weight. That still didn’t help my reaction. Now it is April and I’m still having issues. After exhausting all other resources, a new frame seems to be the best option. When I came in to replace the frames, I was told I am outside the 30 day policy and there is nothing they can do. Although I was never told once that there is a 30 day policy. I have been coming here for over 20 years and have brought my family here as well. Unfortunately, the customer service has taken a down hill dive and I am going to move my business elsewhere. With the fairly new owners and completely new staff, Vision Plus in Marysville couldn’t be more impersonal and unprofessional, clearly not putting customer needs firsts.
Carlos Sibrian18 days agoFrom
Brought my family in for our routine eye exams towards the end of March after recently moving to the area, and I can’t say how happy we were with the service. They were so patient with my kids and were very kind and attentive and made the whole process quick and painless. 10 out of 10 recommend!
Taylor Rentschler18 days agoFrom
I've had nothing but good experiences the few times I've been here. All the staff are very kind and very attentive to any needs you or concerns you may have. They were extremely patient with me when I was trying on my new contacts for the first time and even cleaned my old glasses for free. Greatly appreciate their services! Thank you!
