Don't get me wrong, I absolutely love love love VUORI, this review is NOT for the company, but for the experience I had walking into the store.
It was my first time at this location, we were having dinner at Sugarfish and had a couple exchanges to do. I walked in about 10 min prior to closing, super apologetic, but assured the person helping me that I knew exactly what I needed and I would be quick. Not a word, I apologized twice. Not only did she hear me, but so did the other 4 staff members that stood by the register as I was being helped. Crickets.
I was so frazzled and taken aback by how uncomfortable I felt at this store that while she was ringing me up for the new items I just felt so cringy being there I wanted to run out. I then proceeded to walk out of the store, I felt like I was being pushed out and apologized again to see if anyone would acknowledge and NOTHING.
The Rise, The Shine is their motto and I definitely have never felt so disrespected in my life. I will never go back in there.
Reading a few of their Yelp reviews it looks like there is a whole bunch of reviews not due to the quality of their clothes but due to the quality of the staff. Really sad that a bunch of people can leave a bad taste in someone's mouth.
I love the brand, but this is for the store. I already own few of their stuff went to get a performance jacket for my dad. I asked if they have large size they didn’t want to help me and asked me to wait after 10 minutes the person comes out and says they don carry large sizes.
I just left the store the person was really rude. I left and picked the same jacket from Nordstorm.
