This is the worst pharmacy customer service I've ever experienced.
I was trying to get a prescription transferred from Rite Aid. The assistant said they faxed a request. When I called Rite Aid they said no fax request was sent and a quick phone call would suffice, they even offered to talk to Walgreens. Walgreens refused to do so. Walgreens kept insisting that Rite Aid call them in some weird game of chicken.
Stuck there with no one attending to me, I tried to catch the pharmacist after she finished with a customer. She scolded me "Sir I'm with a customer" although the customer had walked away. Finally she said she'd call and told me to sit down.
She and the assistant refused to give me any update on the transfer request. After 30 mins the assistant was vacuuming. I tried to get their attention but they pretended to not see or hear me.
Finally they responded and said it's coming. How would I know that without any communication?
When I confronted them at the end about this lack of acknowledgment and poor customer service, as expected it became about their lack of staffing. I totally understand it can be quite stressful, but I still feel like acknowledging someone and not scolding them for asking basic questions is possible even when not staffed.
Very disappointed with this Walgreens after being a customer of one in Mountain View for many years.
