Stephanie9 hours agoFrom
I dropped off my prescription and was informed it should be available for me within 30 minutes. Decided to return later as the drive thru wait had been very long already. I returned a day later and was informed that there was no prescription ready for me. I was confused as to why?! After inquiring because individual did not care to ask about my insurance coverage. I was rudely informed that I had to pay out of pocket. I again informed the person that I have coverage and did not understand why I had to pay out of pocket. She decided to ask for my insurance card the same one I had provided during my 1st transaction. Took my card and with no apology or anything informed me that it had never been processed. At this point I was baffled. No longer coming to this Walgreens with such unprofessional people. Keep away if you can if not be ready for the long lines, wait, and rude staff.
Julio Hernández9 hours agoFrom
Even though I don't have experience as a customer/patient of this pharmacy, I still think my interaction with them as a healthcare provider is relevant.
It took < 5 minutes for me to get in touch with them to clarify a medication issue with one of my patients when other pharmacies have wasted my and my staff > 1 hour. This might sound like something simple but this errors can cause a lot of harm and effective communication with the pharmacy is always appreciated 👍🏽
Bruce.Lightyear9 hours agoFrom
I want to start this by saying I don’t do reviews often. I leave a review if the customer service is exceptionally well, or horrible. Sadly in this case, it is horrible. Trying to get them on the phone is a mission. I call, wait they and answer and hang up. They did that 4 times in a row. Then on the 5th call, they answer. Left the phone sitting for a few minutes and then hung up. I don’t know if they were waiting for me to hang up first? They let me sit for 5 minutes without acknowledging me on the phone and then hung up. Terrible. If you are busy, say that. If you need me to call back at a later time, say that. If you’re on break, say that. To hang up in a customers face 5 times is terrible. If you don’t like your job, work somewhere else. Give the position to someone who’s actually going to do it and respect their position. Having that team as a representation of a business is a huge mistake.
Main location1800 W Slauson Ave Los Angeles California 90047 US(323) 292-1941
